Help and how it works

Everything you need to start, in a few minutes.

What this is

21myWallet is a sandbox: a working test version of the account, transfer and card service the 21 Group is preparing. Everything uses simulated money. It is not a bank, holds no real funds and is not connected to any bank or card network.

Its purpose is to let you try the service and tell us what is unclear or missing, before any real money is involved.

How to create your 21 ID and start

Your 21 ID is the one sign-in for every 21 Group service. You create it once, in about a minute.

1. On the home page press Try the sandbox. You are taken to the 21 ID sign-in.
2. Choose Create an account and sign up with Google, Facebook or Microsoft, or with your e-mail address.
3. Add your mobile number with the country code (you can skip this for now). Google, Facebook and Microsoft do not share it with us, so it is only asked once.
4. You return to 21myWallet automatically. Read and accept the terms, then your simulated account opens with 1.000,00 €.
5. Set your transaction PIN, then verify your identity to raise your transfer limit (next section).

Verifying your identity (passport or ID card)

Every regulated money service must know who its customers are. Verification confirms that you are a real adult, with a valid passport or national ID card. Until you are verified, transfers are limited to 100,00 €; after verification the limit is 500,00 €.

Open Security → Verify my identity. You enter your name as on the document, date of birth, nationality, issuing country, document number and expiry date (dates as dd/mm/yyyy).

• Test mode (today): the check is simulated and decided at once. Use made-up sample data — never your real passport. No document photo is asked for or kept. The rules for each result are shown on the verification page, so you can try a success, an expired document, an under-age date of birth and more.
• Real mode (when the service goes live): you also upload a clear photo of the photo page of your passport (or both sides of the ID card) and a selfie. The images are encrypted when stored, seen only by an authorised reviewer, and deleted once the decision is made. You are told the result on the same page.
• Tips for a clear photo: good light, the whole page in view, no glare, all four corners visible, text readable.

Sending and receiving money

1. Open Send, type the amount, and the recipient's e-mail or sandbox account number. The recipient must have opened the sandbox once.
2. Add an optional note, enter your transaction PIN and press Send money. It arrives on their statement at once.
3. To receive, open Receive and share your e-mail or account number. The account number is simulated — it is not an IBAN and no bank recognises it.

The virtual card

Open Card and issue a virtual card. You can freeze and unfreeze it with one tap. Its number starts with 0000 on purpose: no card scheme issues that range, so it cannot be used anywhere and cannot be mistaken for a real card.

PIN, limits and safety

• Your transaction PIN is 4 to 6 digits and is asked for every transfer. After 5 wrong tries it locks for 30 minutes.
• Limits: 100,00 € per transfer before verification, 500,00 € after; at most 10 transfers per 10 minutes.
• Sessions end when you are idle. Always use Log out on a shared device.
• Never enter real card numbers, bank details or passwords in notes or any field. We will never ask for your PIN.

Questions and answers

Contact and feedback

Something unclear, broken or missing? Write to paris@21finder.com — what testers tell us now decides what the real service looks like.